Here’s the truth from an experience online shopper. StyleWe is an online fashion-shopping platform featuring independent fashion designers. This is an awesome concept for designers paving their way onto New York’s Fashion Week runway. As the excited shopper, I dove onto the social media websites to read what others had to say about StyleWe and the quality of the products. There were many negative comments posted in reference to the size charts, returns and exchanges, as well as customer service. Still hopeful, I contacted StyleWe and asked about the quality of the products and their return policy. After being reassured by a StyleWe representative, I took a chance and ordered two fabulous dresses and one gorgeous blouse. When my order arrived it was correct; however, my blouse was not agreeable with my bust size. I went to their website and followed the instructions for an exchange/return on the blouse. After 72 hours passed with no response, be began to remember those negative posts about StyleWe’s customer service. The policy reads that the customer will be contacted within 24 hours in reference to a refunds/exchanges. I have yet to receive a response. StyleWe does not have a contact number for those who value real-time customer service. Furthermore, the items are shipped from China, and according to StyleWe’s response to a previous customer concern, returns are shipped to an office in New York. There is no physical address for the office in New York.
To dig deeper into the previous complaints, I began sending random questions unrelated to returns and most were answered the same day or the next day yet no one has responded to my return message over 72 hours ago. I value customer service and the money I earn working 40 hours a week. It is unfortunate for the designers to pair with such an unorganized company. The clothes are beautiful and the least of your concerns. If you fear being stuck with clothes you cannot fit or has a defect that would be understandable when purchasing from StyleWe.
In addition, the replies I am receiving have a lot of grammatical errors, which can make you question a company’s stability, productivity, and resources. This is just a little insight into StyleWe for those interesting in shopping their website.
For those looking for further, I located this information from trademarkia.com: STYLEWE is a service created by ChicV Holding Limited in Sertus Chambers, P.O. Box 2547 Cassia Court Camana Bay, Grand Cayman.This company has been liquidated or transferred in the Grand Cayman under a different trademark name.
The correspondent of the STYLEWE is John Salcido of RAJ ABHYANKER P C, 451 N. Shoreline Blvd., Mountain View, CA 94043-4605. (Taarcom Inc., an electronic manufacture)
Yelp has the following information: 10 Enterprise Ave., North Secaucus, NJ 07094. (DHL store)
This business could not be verified.
Best of Luck.